FAQs

Shipping is calculated at checkout based on your order and delivery location. Orders over $99 ship free, with no code required.

Orders are processed and shipped within 1–2 business days. Once your order ships, you'll receive a tracking number by email.

Once your order ships, delivery time depends on the carrier and the shipping method selected at checkout. Estimated delivery windows are provided by the shipping carrier and are not guaranteed. Your tracking information will provide the most accurate, up-to-date estimate.

Once an order leaves our facility, it's in the hands of the shipping carrier, and delivery timelines are managed by them. Occasionally, delays happen for reasons outside our control, including high-volume periods, weather, holidays, carrier backlogs, or incorrect addresses. We're always happy to help you track a package or look into an issue. If you added shipping protection at checkout, resolving a lost or significantly delayed order is even faster and simpler, one of the reasons many customers like having it.

Yes, and it's a great little add-on if you'd like the smoothest possible experience. Shipping protection means that in the rare event your package is lost, stolen, or damaged in transit, we can get a replacement out to you fast, often without the usual back-and-forth of filing claims and waiting on the carrier. Think of it as the express lane for making things right: instead of navigating a carrier investigation, you simply reach out and we take care of a quick replacement or refund. It's an inexpensive way to add convenience and peace of mind, and it's entirely optional, your order is always in good hands either way.

Please review the shipping options at checkout for availability to your location.

Returns are accepted only for products that arrive damaged or that are unused and unopened. Returns must be requested within 30 days of delivery. Please see our Return Policy page for full details.

Contact us within 30 days with your order number and a photo of the damaged item, and we will arrange a replacement or refund.

We're unable to accept returns based on preference. Because these are consumable and health-related products, we cannot resell opened or used items, so returns are limited to damaged or unused, unopened products. We encourage reviewing product details and ingredients before purchasing.

Contact us through our Contact page with your order number and the reason for your return. Eligible returns will be processed according to our Return Policy.

Because orders are processed quickly, please contact us as soon as possible if you need to make a change. We'll do our best to accommodate requests before the order ships.

A tracking number is emailed to you once your order ships. If you can't locate it, please check your spam folder or contact us.

Please check your spam or promotions folder. If you still can't find it, contact us with the email address used at checkout and we'll confirm your order.

Yes. Gift cards are available and can be found in the site footer.

Please reach out through our Contact page and we'll be happy to help.